Frequently Asked Questions
Everything you need to know about shopping with Canoe Club.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Domestic orders over $200 qualify for free standard shipping. Most orders are processed and shipped within 1-2 business days.
How do I return or exchange an item?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain limited-release items or sale products may be designated as final sale.
How do I know which size to order?
Since we curate brands from around the world, sizing can vary. We provide detailed measurements for every garment on its individual product page. If you have specific questions, our team is available to provide personalized fit advice.
Do you offer international shipping?
Yes, we ship to most countries globally via DHL Express or UPS. Please be aware that international customers are responsible for any customs duties or import taxes incurred upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options through Shop Pay Installments.
Are the products you sell authentic?
Every item sold at Canoe Club is 100% authentic. We work directly with designers and authorized distributors to ensure the integrity and quality of our curated selection.